Key Features of Actionable Intelligence Tool

• Allocate scores and weightage to each of the responses.
• Create and manage multiple survey administrators to optimize utilization.
• The customer feedback device can play promotional videos during idle times. Walk-in customers can participate in the surveys using the touch screen
• Create surveys with corporate logos and home colors
• Reports can be downloaded in multiple formats like PDF.
• Insight provides a filtration mechanism to omit inconsistent data
• Questions can be displayed in a random manner to eliminate biased responses
• Customer participation can be increased through lucky draws or free services thereby increasing the effectiveness of the campaign.
• Insight`s dashboard provides a detailed enterprise wide perspective of every survey with ability to drill down to individual customer responses.
• From an exhaustive list of predefined surveys there are options to edit them for individual requirements.
• Participants can choose to remain anonymous or identify themselves using mobile number or account number with the card swipe functionality.
• Surveys can be broadcast to all branches or narrowcast to specific outlets
• Increased Customer Satisfaction
• Increased Customer Loyalty
• Increased Sales Conversion
• Improved Products
• Improved Services
• Improved Process and Operations
• Improved Retail Environment and Infrastructure
• Improved Staff Interactions