Product Profile of Help Desk Management Software With Staff Timesheet Management
Systsoft Systems & Software Pvt. Ltd. Supplies Help Desk Management Software with Staff Timesheet Management. Systsoft Systems & Software Pvt. Ltd. Is an ISO 9001 registered company. Help Desk Management Software with Staff Timesheet Management is used in managing the allocation of corporate services. Help Desk Management Software with Staff Timesheet Management is built with the Microsoft .NET technology. This software has the facility of two levels of escalation available based on rules.
Key Features of Help Desk Management Software With Staff Timesheet Management
- Users enter requests for services to support helpdesk
- Automatic / Manual allocation of work to staff
- Transfer / Sub allocation of work can be done
- Information can be exchanged between staff & users
- Status & work done on requests visible to stakeholders
- Timesheet management of staff
- Company Holiday list & individual staff`s leave calendars
- Single sign on integration with Microsoft Active Directory
- User Role based menu security
- Reduction in delays - immediate call allocation
- More transparency - single online view of call status
- Reduction in coordination effort - built in workflow
- Effective resource management - timesheets & escalation
- Simplicity - single sign on for users
- Quick deployment & easy maintainability - flexibility in configuration
