E* desk, an application created to provide support for all customer support activities. It is a helpdesk application where customers can register their requests over internet. Helpdesk team members receive information and intimations over lan / internet / intranet and by e-mail as well. A workflow to support the request handling process is provided and it can be customized as per the requirements. Also, many tracking, analysis features are provided to track the progress and performance. Overall it is an ideal tool for helpdesk and any kind of customer support activities.
