Product Profile of Web Based Online Complaint Management Software

Smartcom Infotech Pvt. Ltd. Supplies Web Based Online Complaint Management Software. Smartcom Infotech Pvt. Ltd. Has been awarded ISO 9001:2000 certifications. Web Based Online Complaint Management Software will enable the organization to record complaints that are received over the phone, web forms, or from employees in different locations. Web Based Online Complaint Management Software can be accessed from various locations with the facility of centralize data storage. Every complaint generates a case record that must be assigned a case owner to ensure accountability. This software provides managers with actionable information.

The advantages of Web Based Online Complaint Management Software are as follows:

• Ensures satisfaction and grievance compliance

• Improve loyalty

• Ensures no issues fall through the cracks

• Ensures no issues fall through the cracks

• Enables staff to efficiently manage tasks and due dates

• Provides managers with actionable information

• Improve efficiency of existing staff

• Support for customization of the system