Product Profile of Customer Management Software With Call Forwarding

Customer Management Software with Call Forwarding is used in several types of inbound and outbound call centre. The Software comes with call queuing and call recording facility. The Software is available with call barging, call transfer and call monitoring facility. Customer Management Software with Call Forwarding comes with database integration facility.

Key Features of Customer Management Software With Call Forwarding

• Authentication
• Predictive dialler
• Call details record
• Call queuing
• Call recording
• Call barging
• Call transfer
• Call monitoring
• Call forward variable
• Smart massager
• Smart management
• Music on Hold
• Music on transfer-flexible Mp3-based System
• Database store/ retrieval
• Database integration
• API integration with existing CRM and MIS