Product Profile of Predictive Dialler With Blind Call Transfer Facility

Predictive Dialler with Blind Call Transfer Facility has the ability for an agent to call clients in succession from a database through a web-client. The Dialler displays a script for the agent to read with fields like name, address, etc. The Dialler is able to set a campaign to auto-dial and send live calls to available agents. Predictive Dialler with Blind Call Transfer Facility is also capable to transfer calls the local system.

Key Features of Predictive Dialler With Blind Call Transfer Facility

• Ability for an agent to call clients in succession from a database through a web-client
• Ability to display a script for the agent to read with fields like name, address, etc. filled-in
• Ability to set a campaign to auto-dial and send live calls to available agents
• Ability to dial predicatively in a campaign
• Ability to dial on multiple campaigns on a single server
• Ability to transfer calls the local system
• Ability to open a custom web page with user data from the call, per campaign
• Ability to autodial campaigns to start with a simple IVR then direct to agent
• Ability to broadcast dial to customers with a pre-recorded message
• Ability to park the customer with custom music per campaign
• Ability to send a dropped call to a manager per campaign if no agent is
• available
• Ability to set outbound Caller ID per campaign
• Ability to function as an ACD for inbound and frontier/ closer verification calls
• Ability to start and stop recording an agents calls at any time
• Ability to automatically record all calls
• Ability to schedule a call-back with a customer as either any-agent or agent-specific
• Ability to manually or automatically call up to two other customer numbers for the same lead
• Ability to schedule a call back with a customer as either any-agent or agent-specific
• Ability in Manual dial mode to preview leads before dialling
• Ability for agents to be logged in remotely anywhere with just a phone and a web browser
• Ability to add custom call dispositions per campaign.
• Multiple campaigns and lead-lists are possible
• Variable drop call percentage when dialling predicatively
• All calls are logged and statuses of calls are logged as well as agent time breakdowns
• Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
• Several real-time and summary reports available
• Real-time campaign display screens
• 3rd party blind call transfer
• 3rd party conferencing with agent drop-off
• Custom Music-On-Hold and agent alert sound for inbound calls
• Single agent call queuing
• Ability to set user levels and permissions for certain features and campaigns
• Ability for managers to listen-in on agent conversations
• Ability for agents to control volume levels and mute themselves
• Web-based data export utilities
• Separate Time-clock application to track user work time