Product Profile of Complaint Management System With Station / Likewise Call Operation

Complaint Management System with Station / Likewise Call Operation is available with audio visual alarms for calls to connect. Cube Software Private Limited supplies Complaint Management System with Station / Likewise Call Operation. Cube Software Private Limited is an ISO 9001: 2000 awarded company. Cube Software Private Limited offers diverse types of dialer, unified messaging system, IVR system, voice logger, voice mail system, fax server, telephone billing system, and complaint management system etc. Complaint Management System with Station / Likewise Call Operation online analyses pending calls by supervisor and gives information reports on attempts, trials, calls made/pending.

Complaint Management System with Station / Likewise Call Operation has the following features:

• Separate control to supervisor, booking clerk and operators

• No paper work, completely automated workflow

• Single screen operations for booking clerks and operators

• Station wise / line wise allocation of calls to operators

• Dynamic allocation of lines to operators

• Multiple line assignment to operators

• Priority assignment to calls. Urgent / ordinary

• Separate windows for urgent calls for operators

• Audio visual alarms for calls to connect [blinking and beeping]

• Online analysis of pending calls by supervisor

• Information reports on attempts, trials, calls made/pending