Product Profile of Customer Relationship Management Software
Shawman Software Pvt. Ltd. Supplies Customer Relationship Management Software. Shawman Software Pvt. Ltd. Is an ISO 9001-2000 accredited company offering a wide range of software products for Hospitality and Retail market segments for various industrial and business applications. The Customer Relationship Management Software is a corporate level strategy which focuses on creating and maintaining lasting relationships with its customers. The Customer Relationship Management Software comes with add-on applications like loyalty engine, Campaign manager, Customer Service, SMS API`s, Sweepstakes for customer communication and promotion management, Web services, Gift voucher module etc.
Key Features of Customer Relationship Management Software
- Customer Loyalty Programs- allows the creation and management of simultaneous and multiple Customer Loyalty Programs.
- Loyalty Supported - supports tier based Loyalty, Smart card / swipe card based loyalty and Card less loyalty. Parameters to specify different Upgrade / Downgrade / Renew / Expiry rules for each tier.
- SMS Interaction - balance and transaction details can be sent on SMS.
- Profile Management - captures detailed demographic profile for each customer.
- Add on Card- allow spouse / associates to participate in the program for free or charge.
- Redemption threshold lower limits for first use or every time use
- Number of free add on cards
- Amount required to purchase points
- Rule for gifting of cards of another program
- Purchase Amount require to become member
- Multiple promotions - can be defined for each Loyalty Program.
- Reward Gallery - Allows creation and management of Reward gallery.
- Rules for each reward defined in gallery.
- Logistics for complete reward management.
- Communication through email can be tracked for each communication made with Customer.
