Product Profile of Customer Feedback Management System Software
Shawman Software Pvt. Ltd. Offers Customer Feedback Management System Software. Shawman Software Pvt. Ltd. Is an ISO 9001-2000 certified company supplying a wide range of software products for Hospitality and Retail market segments for various industrial and business applications. The Customer Feedback Management System Software records feedback from the guest and enables the user to respond to changing customer requirement. The Customer Feedback Management System Software helps the user to know the areas of guest problems and the areas of guest delights.
Key Features of Customer Feedback Management System Software
- Integrated System: One system for logging in, service recovery, aggregation and reporting/analysis.
- Captures guest difficulties like complaints, guest delights
- Sharing vital information: Information is made accessible to everyone [unit/corporate].
- Feedback from all sources like Frontline feedback, Executives, sales force, GSTS/RSTS, room comment card gets aggregated in one database.
- Structured Capture: Feedback is captured up to the minute level of an attribute. Structured codification process, ensuring different levels of detail, based on requirement.
- Supports third Party interface: Linked to any third party PMS front office software, which is a primary requisite in the hospitality vertical for smoother function.
- Quick and cost effective: Feedback flows from origin to where it is required to go by using e-mail as a quick and cost effective transfer of feedback.
- User friendly: one screen format for everyone across the organization.
- Email engine is used to send the mailers to the customers.
- Feedback gets submitted in the system which can be viewed at the same time
- Data Warehouse: Data mining can be done by the reports generated in warehouse.
