Product Profile of Telephony Based Cube Dialler

Cube Software Private Limited supplies Telephony Based Cube Dialler. Cube Software Private Limited has achieved ISO 9001:2000 certification. Telephony Based Cube Dialler is used in Telesales, collections, customer care, help desk, political campaigns, market research, and financial services.

The Benefits of Telephony Based Cube Dialler:

• Increases the productivity of call centre agents

• Immediate, measurable improvements to contact rates as only successfully connected calls are routed to agents.

• Maintains high call volumes

• Improves the customer experience

• Adheres to changing regulations

• Retain a motivated, productive workforce

• Realize a greater return on investment

• Reduces workforce turnover or headcount

• ACD with skills based routing

• Blended Outbound and Inbound calls

• CRM with screen pops

• Multi-media contact via voice/chat/email

• Voice recording

• Predictive Dialler with multiple campaigns

• Works with telephone lines as well as VoIP

• Conferencing

• Real-time reporting and billing

• Allows multiple contact centres to act and feel as one




Key Features of Telephony Based Cube Dialler

• CUBE`s Outbound Dialler is also designed to be in full compliance with outbound regulations [Telemarketing Sales Rule] and international "Do Not Call" legislation. [Compliance is subject to switch transfer time constraints and availability of DNC Lists]
• The Outbound dialling mode flexibility included with CUBE Dialler allows the same predictive software system to be used for all types of contact, whether aggressive telemarketing, polling and surveys or sensitive B2B.
• CUBE Dialler`s open database design provides management with total control over the structure and content of the database. Managers create each field to best suit the particular database needs of the project. Open, standard databases such as Microsoft`s SQL Server and Oracle are fully supported.
• With the CUBE Dialler it is possible to access all campaign information, including marketing figures, contact rates, call statistics and other important data..
• CUBE Dialler provides a rich array of outbound contact handling features to benefit users in any business situation. The flexible architecture allows the user to concurrently operate dialling campaigns in: Predictive, Power, Preview, Manual, or Unattended Dialler Mode.
• With CUBE Dialler, you have the option to override the `longest waiting` agent algorithm factor and route calls to the highest skill level agent available.
• CUBE Dialler features the most accurate Progress Analysis in the industry determining with precision non-live contact events such as answering machines, busy signals etc. CUBE Dialler provides options to improve campaign dial list penetration in these situations.
• Managers have the option of allowing scheduled call-backs. You can configure each campaign to handle scheduled call-backs in the most efficient manner. The configuration options for the Scheduled Call-backs are: Agent Specific: Call back is provided to the specific agent, Station Specific: Call back is provide to the agent`s station, Global: Call back is provided to any available agent.